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Company Name : eRetail Cybertech Pvt Ltd
Job Designation : Customer Support Executive (Software/Technical)
Qualification : Any Graduate, Any Postgraduate
Experience : 1-2 Years
Functional Area : Sales, Business Development
Job Description:
Incumbent is responsible for software IMPLEMENTATION and training at the clients place, understanding the client's software related problems and providing continuous support on the business application package.
Responsible for Software Implementation and troubleshooting activities
Pre installation verification at the Client's place
Responsible for the rollout of new modules, released by the Development Team, across all clients in various cities/towns
Coordinating with the Support Department in support related matters
Coordination with the Client IT Team
Daily MIS report generation and handing it over to the concerned authority as assigned by the client
Performing day to day activities in software trouble shooting, error identification if any
Candidate Profile:
Should be a Computer Sciences Graduate/Diploma in computers with experience in retail application software installation and troubleshooting process, Efficient problem solving skills and familiarity with Hardware and POS peripherals, networking and SQL database
Should be willing to travel
Candidates having experience in retail/accounting application is an added advantage
Position reports to Support head
Local candidates are preferred
Knowledge on Hardware and Networking is an added advantage but is not necessary
Job Location: Hyderabad, Bangalore and Chennai
About us:
To develop and deliver flexible, Secure and easy to use software solutions on time, every time. To achieve this by using cutting edge technology, understanding the domain, market trends and needs of our customers in an environment that fosters innovation, new product ideas and ease of implementation.
What began, as an entrepreneurial venture in 2003 is today eRetail Cybertech Pvt. Ltd., a company that has evolved into becoming the backbone of numerous businesses enabling them to succeed. As a software development company focused on delivering key technologies and solutions to the retail industry, its innovative products and solutions bear the trademark of success and quality. These quality solutions are born of a deep-rooted understanding of retail business practices and the ability to seamlessly integrate latest technologies into them. This has enabled eRetail Cybertech to deliver services and products that are inherent to securing business success for customers across the world. Headquartered in Hyderabad, it's very own success and growth has in turn inspired customer confidence worldwide in various industries
In today’s demanding Retail environment where there is a need for a tight control on Inventory, increased customer satisfaction and increased efficency
All while you’re holding down the competition and learning to analyze the growing amount of information required to properly manage your business. Our software is designed to alleviate the burden of information overload without the loss of powerful features you have come to expect from world class leading edge software solutions.
Retails and CRM products
FlexiPOS : Non-stop Business Success.
That's what FlexiPOS, the innovative software from eRetail assures. Feature rich, FlexiPOS ensures that your billings and store operations function seamlessly in spite of any server downtime or power outage.
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