Aricent Technologies| Requirement For Senior Product Engineer
Job DescriptionI. Handle all escalations from L-1 and provide resolutionExperience 2 - 5 Years
II. Quantify the type of issue raised, conduct system analysis, perform debugging , problem isolation & submission of RCAs
III. Ensure Case recreation for Bug fixes / Patch release
IV. Enable Service Recovery for failed nodes/components working in consonance with VAS/SDP Product Support Engineer/Third-party/Other entities
CRM/Billing/Infrastructure teams).
V. Escalate and ensure effective co-ordination with L -3
VI. Ensure regular and prompt updates to Knowledge Repository for Lessons Learnt/Troubleshooting inputs. This team shall be responsible for the
pkeep/evolution of the Knowledge Repository.
VII. Perform Release and Configuration Management: Support Deployment team as per defined Ops/Support procedures to ensure minimal downtime. Ensurerompt upkeep for Version Management Repository.
Location Chennai
Industry Type Telcom/ISP
Role Tech Support Engnr
Education UG - Any Graduate - Any Specialization
Telephone 91-124-4095888
Address: Aricent Technologies Presidency Tower
Tower B, 1st Floor 351/2, Sec-14, MG Road
Next to Kalyani Hospital, Gurgaon
Website http://careers.aricent.com
Desired Profile Prior exposure to MS Operations involving following VAS/SDP products : SMSC, MMSC, SMS CBC, OTA, WAP, UMS, Messaging GW, Content Management System , Service Creation Environment, TWSS Application Gateway, Digital Rights Management, Transcoding Server, Business Process Layer, Parlay GW, Security & Service Registry (AAA, SSO)
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