Dell International Services | Requirement For BPO

Dell International Services | Requirement For BPO

Experience:0 - 5 Years
Location:Bengaluru/Bangalore
Education:UG - Any Graduate - Any Specialization,Graduation Not Required PG - Any PG Course - Any Specialization,Post Graduation Not Required
Industry Type:BPO/ITES
Role:Associate/Sr. Associate -(Technical)
Functional Area:ITES/BPO/KPO, Customer Service, Ops.
Posted Date:15 Mar
Desired Candidate Profile
Process: Technical Support (Voice process)
Shift: DAY SHIFT/SOUTH AFRICA SUPPORT
Key Skills: Flawless Communication skills Qualification and Experience Required: Bachelor Degree with 0-6 yrs of Exp (BE < 65%) PG with 1+yrs of call centre experience Undergraduates with 2yrs of Exp/ Undergraduates with 1yr of International Call Centre Exp
Job Description
* Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
* Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
* Escalate problems when unable to resolve customer issues.
* Log and sufficiently document all contacts with customers in designated tools.
* Identify and provide input on unique or recurring customer problems.
* Be a champion of Dell specific tools, Customer Care Procedures. Provide Dell Solution Network feedback at all times.
Keywords: TECHNICAL SUPPORT , VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT, TECHNICAL SUPPORT, VOICE PROCESS, CALL CENTRE, LAPTOP SUPPORT, TSR, TSA, TSE, Tech Support, TECHNICAL SUPPORT SPECIALIST, TECHNICAL SUPPORT ANALYST, TECH SUPPORT
Company Profile
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

Company Name:Dell International Services

Website:http://www.dell.com

Executive Name: Chaitra

Email Address: Chaitra_V_C[at]dell.com

Telephone:9620241752

Reference ID: SA SUPPORT